POLICIES/FAQ

Policies & Booking: FAQ

Is a deposit required, and why?

Yes, for all new guests, at the time the appointment is made, a one time non-refundable deposit is required to reserve the appointment especially for you.

Why is a consultation required before booking?

I believe a thorough consultation is the first step in building a strong foundation between me, the stylist and you, the guest. This important step is necessary to discuss your hair, understanding what your hair goals are, what you like, what you don’t like, what are your current hair rituals, budget & ect to ensure I provide an exceptional game plan to achieve a desirable results.

Child Safety & Extra Guest Policy

To protect the safety of the children, Hair By JennyT requires all children getting a service to be accompanied by an adult at the studio.
My studio is small, I kindly ask that you do not bring extra guests during your service.

Satisfaction Policy

I stand firmly behind all of my salon services. If for any reason you are not 100% satisfied with your service please notify me within 72 hours of your service via email at HairByJennyT@gmail.com (and include pictures if possible) I will do my best to better meet your expectations by scheduling you a complimentary adjustments.

**Please note that changing your mind wanting something completely different will no longer fall under this category and will be an additional charge.

Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and my guests on my waiting list miss the opportunity to receive services. All appointments are confirmed 48 hours and reminded 24 hours in advance because I know it’s nearly impossible to remember an appointment you scheduled months prior. As a courtesy, I respectfully request a 48-hour advance cancellation notice. Failure to do so, your deposits will be forfeited, and I have the rights to refuse future appointments.

Late Policy

Here, I want your experience to be as enjoyable as possible. In order to expedite your service, I do ask that you do arrive on time. However, I also understand life is very unpredictable-anything can happen, a 10 minute grace period will be given for all appointments. After 10 minutes your appointment WILL need to be reschedule. In the event that you have to cancel your appointment, please call to reschedule 24 hours in advance. I will do my very best to ensure that your appointment begin on time and is complete in a timely fashion.

Booking

Thank you so muchies for reaching out & considering me as a potential hairstylist. Now that you had the chance to look at the policies, please fill out the new guest form by clicking the link below to request an appointment. I truly cannot wait to meet you!

https://forms.gle/ruBKJR9zbfzEfgC97